Refund Policy
Last updated: July 29, 2026
We want you to love your DIVINITY FRAGRANCES purchase. If something isn't right, here's how our returns and refunds process works.
Return Eligibility
You may request a return within 30 days of receiving your order. To be eligible, items must be:
- Unused, unopened, and in their original packaging with seals intact
- Accompanied by proof of purchase (order number or receipt)
Because our products are fragrances intended for personal use, for hygiene and safety reasons we are unable to accept returns or exchanges on any item that has been opened, used, or has a broken seal, except where the item is faulty, damaged, or not as described.
Non-Returnable Items
- Opened or used fragrance products (unless faulty or damaged)
- Gift cards
- Items marked as final sale
How to Start a Return
Contact us at info@divinityfragrances.net with your order number and reason for return. We will provide instructions for returning your item. Please do not send items back before contacting us.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 5-10 business days. Original shipping costs are non-refundable unless the return is due to our error or a faulty item.
Exchanges
If you'd like a different size or scent, please contact us and we'll do our best to arrange an exchange, subject to stock availability.
Faulty, Damaged, or Incorrect Items
If you receive a faulty, damaged, or incorrect item, please contact us within 7 days of delivery with photos of the item and packaging, and we will arrange a replacement, exchange, or full refund including shipping costs.
Contact Us
Questions about returns or refunds can be directed to info@divinityfragrances.net.